General
After you have added money to your Rummykingz account, you will not be able to withdraw it. The cash can be used to participate in any mode of games in the Rummykingz Application. Should there be any technical errors or issues, we reserve the right to review and, if necessary, provide refunds or credits on a case-by-case basis, at our sole discretion. Rummykingz has the sole responsibility of determining whether or not to reimburse a user after deducting any cancellation fees and taxes. The money will be returned to the wallet account from which the funds were deducted. Please send an email within 48 hours if you have any concerns regarding this. As part of the refund process, the same payment method or financial instrument is used as in the original transaction. In situations where funds have been processed to your credit card or bank account without being credited to your Rummykingz wallet, you will receive a refund within 5-7 business days after we receive your email.
Points Rummy Cash Games:
If a Points Rummy Cash Game is cancelled, all players' table balances are returned to the amount at the beginning of the cancelled Cash Game, and their accounts are credited back. A similar process is applied to Points Rummy Cash Games when collusion or cheating is detected along with any further action that Rummykingz decides to take against players engaging in such activities as per the Terms.
Pool Rummy Cash Games:
The entry fees less Rummykingz's service charge are divided equally among the remaining players in the event of a cancellation of a Pool Rummy Cash Game. A player who colludes or cheats in Pool Rummy Cash Games is refunded his or her entry fee, and the entry fee paid by a player who colludes or cheats is dealt with as per the Terms and if further action is necessary for Rummykingz's opinion.
Deals Rummy Cash Games
The sum of all entrance fees less Rummykingz's service charge will be distributed to any remaining players in the event of a Deals Rummy Cash Game cancellation. During Deals Rummy Cash Games, players who engage in collusion or cheating are refunded their entry fees; those who engage in collusion or cheating are dealt with according to the Terms, as well as taking such further action as Rummykingz deems necessary.
Cash Variants:
From the entry fee pool, Rummykingz will only collect service charges on entry fees paid by players eliminated until the last completed round, and the rest will go to the qualifiers. Qualifiers from the last completed round will get tickets if tickets are to be given as cash in the cancelled round.
Contact Our Support
Rummykingz support team is available 24/7 to give you the best Rummy experience. We'll relay your concern or issue to a representative, who will quickly get back to you.